Frequently Asked Questions

How much does it cost to install a vending machine in my business?

Installing a vending machine with us is completely free. We handle the installation, stocking, and maintenance at no cost to youRead more

Can I choose the products stocked in the vending machine?

Absolutely! We offer a wide range of products, including snacks, beverages, healthy options, and more. You can customize the selection to suit your preferences and the tastes of your staff and customersRead more

What payment methods do the vending machines accept?

Our vending machines are equipped to accept a variety of payment methods, including coins, notes, and cashless options. They support contactless PayWave, Apple Pay, Google Pay, and standard credit/debit card transactions, ensuring a seamless and convenient experience for all usersRead more

How often will the vending machine be restocked?

We use remote monitoring software to track inventory levels in real-time. This allows us to restock the machine as needed, ensuring products are always availableRead more

What happens if the vending machine malfunctions?

In the event of a malfunction, simply contact our customer service team. We aim to address all service calls promptly, often resolving issues on the same dayRead more

What happens if my product gets jammed?

Our machines use a drop sensor, so if a product doesn't fall after purchase, the machine will automatically try to redeliver it. If the product still doesn't dispense, we can send a credit to the machine in real time, allowing you to select something elseRead more

Are there healthy product options available?

Yes, we offer a variety of healthy snacks and beverages to cater to health-conscious individuals. You can select these options when customizing your product lineupRead more

What are the size and space requirements for a vending machine?

Our standard vending machines measure approximately 1056mm (W) x 830mm (D) x 1830mm (H). We'll work with you to find the best location within your premises that meets these space requirementsRead more

How long does it take to have a vending machine installed?

Once we've discussed your needs and agreed on the machine's placement, we can typically deliver and install the vending machine within 5 to 7 working daysRead more

Do I need to sign a contract or agreement?

No, we don't require you to sign a contract. We operate on a handshake agreement because we strongly believe that if we provide a high-quality service, you'll want us to stay anyway. Our focus is on reliability, great product selection, and keeping your vending machine fully stocked and running smoothlyRead more

Do vending machines use much power?

No, our machines are energy efficient, well-insulated to keep them cool for longer, and use low-power LED lighting to minimize electricity consumptionRead more

Do you have insurance?

Yes, we have $10 million in public liability insurance for full coverage and peace of mindRead more

What areas do you service?

We provide vending machine services across the Gold Coast, Brisbane, and Tweed Heads, as well as surrounding areas. If you're unsure whether we service your location, feel free to reach out, and we'll be happy to discuss your options!Read more

Need Help? We're Always Here!

Just remember, we are always here to help. If you choose to vend with us, you can text or call us anytime—24/7. If we're awake, we will answer!

Or send us a message